07-21-2013

Dr. Hallatt – Berkeley Dentist

I first met Dr. Hallatt on a lunch interview. He was exhausted from the hectic schedule he kept and from the sadness of having lost a son to a cerebral hemorrhage. He had hypertension, he would sweat during work, he seemed angry, he was prone to mood swings, and I…

03-08-2013

Broken Tooth Emergency

This new patient came to us in an emergency with a broken tooth.  When there is a missing tooth, it puts extra stress on the teeth next to the empty space.  Now that we have restored her broken tooth, it’s time for a cleaning and an implant to replace the…

02-12-2013

Sound and Video During Dental Treatment

Sound and Video are perpetually popular distractions for our patients having dental treatment. On our video glasses, patients frequently watch their own favorite movies. Or they can choose from the entire Netflix library. We also have a popular selection of comedies, romantic comedies, and classics. Some of the most popular…

01-16-2012

Experts and Customer Service

Four years ago, I had a skin cancer removed from the very edge of my lower eyelid. The surgeon who removed it was/is widely regarded as the best surgeon in the area for this type of procedure. At the time, I was not quite as impressed as everyone else was.…

10-14-2009

Hotel Vitale Rocks!

Last Valentines Day, my wife and I stayed at Hotel Vitale in San Francisco.  There were a few minor customer service glitches, most notably a long wait for our car at valet parking.  I wrote a nice note to the manager who very graciously invited us back for a complimentary…

06-08-2009

All New Smile Reminder

Sometimes, something comes along that is just a great improvement in customer service. In our busy dental practice, a big part of our administrative job is helping patients find and keep valuable appointment time. With my busy schedule, we like scheduling patients as soon as possible to accommodate their needs.…